Frequently asked questions
- What time is check-in?
- Check in is from Monday to Friday (except holidays) from 9:00 to 14:00 and from 17:30 to 20:00 h.
- Can I leave the apartment late?
- If you need an early check-in or late check-out, please ask at the reception or send us an e-mail.
- Can I choose the type of bed in my room (large bed – two beds)?
- Subject to availability. Please, indicate your preferences when booking and we will do our best to satisfy you.
- Do the apartments have a balcony or terrace? Can I reserve one?
- Yes; please, indicate your preferences when booking and we will do our best to satisfy you.
- Are there non-smoking rooms?
- There are smoking and non-smoking rooms; please, indicate your preferences when booking and we will do our best to satisfy you.
- How many floors does the building have? Is there a lift?
- The building has 7 floors and 2 lifts.
- Is there air conditioning in the apartment? Does it work all year round?
- Yes, there is individual air conditioning and heating with climate control.
- Is your establishment adapted for the handicapped?
- No, it isn’t.
- Is there a safe place to park my car? How much does it cost?
- We don’t have a private car park, however, there is a nearby public parking.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes, we offer Wi-Fi connection (wireless).
- How far are you from the Puerta del Sol?
- At 15 minutes walking distance.
- How far are you from El Prado museum?
- We are at about 2 minutes walking distance.
- How much does a taxi from the airport cost? How long does it take?
- It takes about 30 minutes (depending on traffic) and costs around €35.
- In what kind of a neighborhood are you?
- Elegant, quiet and safe.
