Frequently asked questions

What time is check-in?
Check in is from Monday to Friday (except holidays) from 9:00 to 14:00 and from 17:30 to 20:00 h.
Can I leave the apartment late?
If you need an early check-in or late check-out, please ask at the reception or send us an e-mail.
Can I choose the type of bed in my room (large bed – two beds)?
Subject to availability. Please, indicate your preferences when booking and we will do our best to satisfy you.
Do the apartments have a balcony or terrace? Can I reserve one?
Yes; please, indicate your preferences when booking and we will do our best to satisfy you.
Are there non-smoking rooms?
There are smoking and non-smoking rooms; please, indicate your preferences when booking and we will do our best to satisfy you.
How many floors does the building have? Is there a lift?
The building has 7 floors and 2 lifts.
Is there air conditioning in the apartment? Does it work all year round?
Yes, there is individual air conditioning and heating with climate control.
Is your establishment adapted for the handicapped?
No, it isn’t.
Is there a safe place to park my car? How much does it cost?
We don’t have a private car park, however, there is a nearby public parking.
Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, we offer Wi-Fi connection (wireless).
How far are you from the Puerta del Sol?
At 15 minutes walking distance.
How far are you from El Prado museum?
We are at about 2 minutes walking distance.
How much does a taxi from the airport cost? How long does it take?
It takes about 30 minutes (depending on traffic) and costs around €35.
In what kind of a neighborhood are you?
Elegant, quiet and safe.